S&G Spa Limited Warranty
Shell Surface—3 years
S&G Spa warrants the shell surface to the customer against water loss due to material failure including cracks, blisters, peeling and delaminating for a period of 3 years to the original customer from the original date of delivery.
Equipment —2 years
S&G Spa warrants the spa’s electrical equipment (included the pump(s),ozone system, heater and control system against malfunctions due to defects in materials and workmanship for a period of 2 years to the original customer from the date of delivery. Include only parts necessary to repair.
Other Components—2 years
S&G Spa warrants LED lighting system, jet inserts, topside control overlays, filter baskets, cover lifter, waterproof RF remote control, aromatherapy box, pop-up speakers, subwoofer, pop-up fountains and all other unmentioned components to be free of defects in workmanship and materials for a period of 2 years to the original customer from the original date of delivery. Include only parts necessary to repair.
Jet inserts (including stainless steel) are not warranted against discoloration or fading.
Ozone system, pillows are warranted to be free from defects in materials and workmanship for a period of 1 year.
Fuses, Filter bags, Filter cartridges, suction cleaning kit, waterproof spa protecting bag are not covered by this Warranty.
Cabinets—2 years
S&G Spa warrants the cabinets to be free from defects in materials and workmanship for a period of 2 years to the original customer from the original date of delivery. Include only parts necessary to repair.
Scratches, as well as fading and weathering from exposure to direct sunlight on the cabinet side panels are considered normal wear and tear, which will occur naturally over time, and are not defects.
Cover—1 years
S&G Spa warrants the spa cover against malfunctions due to defects in materials and workmanship for 1 years to the original customer from the original date of delivery. Include only parts necessary to repair.
Normal wear and tear is not defects, which will be considered normal wear and tear.
Step, Bar table, Bar Chair—2 years
S&G spa warrants the 3 items against rotting and structural cracking for a period of 2 years to the original customer from the original data of delivery. Include only parts necessary to repair, not labor.
PERFORMANCE
To obtain service in the event of a defect or malfunction covered by this Limited Warranty, notify S&G spa manufacturer as soon as possible and use all reasonable means to protect the spa from further damage. Meanwhile, send the spa serial number (located on control box), a thorough description of the problem and photographs of the part with problem to the S&G spa manufacturer. Upon proof of the purchase and the proof of the defect or malfunction, S&G spa manufacturer will correct the defect or malfunction subject to the terms and conditions in this limited Warranty. There will be no charge for parts necessary to repair within this Limited
Warranty. Include only parts necessary to repair. S&G spa reserves the right to quest the client send back the broken parts for examination.
If S&G spa determines that repair of the covered defect is not feasible, we reserve the right to instead provide a replacement spa equal in value to the original purchase price of the defective spa. Spa replacement is done only at the discretion of S&G spa. Reasonable costs for the removal of the defective spa, and delivery and installation will be the responsibility of the spa customer. The replacement spa will carry the balance of the original spa’s warranty. Spa shell surface warranty as follows: 100% reimbursement equals to a new standard configuration spa (based on ex-works price) within one year. For the second year of warranty, 50% reimbursement equals to a new standard configuration spa (based on ex-works price); For the third year, 30% reimbursement equals to a new standard configuration spa (based on ex-works price). Spa cover, and other spa options are not included. S&G spa reserves the right to check the replaced spa at spot and request the client to send back the cut piece of the spa shell. If the client does not cooperate, S&G spa reserves the right not to reimburse.
EXCLUSIONS
All warranties hereunder are void if the spa has been subject to alterations (including after-market accessories), misuse or abuse or any repair of the spa has been attempted by a non-certified electrician. Alterations include but not limited to, any change to the components, replacement of components or addition of components without the written authorization from S&G Spa. Misuse includes careless handling of the spa, damages caused by improper and/or non-certified electrical hook-ups, failure to operate the spa in accordance with the instructions contained in the owner’s manual provided with the spa, including incorrect start-up procedures, any use of the spa or any of its components in an application for which it was not designed, and damage caused by improper chemical balance( including any damage to spa components caused by scale build up to due to poor water chemistry), ice in the spa, damage to the spa surface by allowing un-dissolved sanitizing chemicals to lie on the surface or if our spa has been used for commercial purposes. Spa cover is not warranted against water absorption or any damage resulting from water absorption. Any damage resulting from the mishandling of the spa cover in any way is not covered under warranty. Any damage caused by moving of the spa or improper installation (including insufficiently prepared or un-leveled ground) is considered abuse and any damage to the material or workmanship of spa cabinetry and floor in shipping or handling are expressly excluded from the Limited Warranty.
External appearance quality feedback for spa including damage to assembly parts or Lack of assembly parts on the spa (including pillows, cabinets, jets, LED lights, pumps etc) reported after Ninety Days (90 DAYS) of delivery are not covered under warranty.
S&G Spa will not responsible for power company issues or improper electrical installations, damage or lack of performance resulting from high or low voltages outside operating parameters.
S&G Spa will not be responsible for software and product upgrades throughout the life of the spa.
S&G Spas expressly excludes warranty coverage on any of the following: Acts of nature including but not limited to damage resulting from lightning, storm, flooding, freezing, fire and any other acts of nature. Any spa installed in a commercial application. Any failure caused by improper cover use or damage to the spa surface by leaving the spa outdoors without the hot tob cover in place. The heat created by leaving the spa in direct UV light without a cover may cause surface isses with the acrylic and may also cause plastic parts to warp some fittings will leak or cease working as a result. These occurrences are not covered under warranty. The hot tub cover must be kept on the hot tub when not being used.
Scratches or micro-crazing in the spa shell surface is not covered under this Limited Warranty, Micro-crazing id defined as an area of tiny shiny lines visible in areas on the surface of some thermo-plastic sheets. This phenomena, although rare, is known to occur in many types of plastic sheet materials. The surfaces of thermoformed acrylic hot tubs are not immune to this possiblity.
Damaged caused by unapproved sanitizers such as tri-chlor, acids, calcium hypochlorite, sodium hypochlorite, peroxides, any sanitizing chemical that may remain un-dissolved on the spa surface. Any and all sanitization systems used in the spa must be factory approved prior to installation or your warranty is void.
All WARRANTIES
The warranties contained herein are all of the warranties provided by S&G Spa to the customer, and to the extent permitted by law. All warranty claims must be submitted within the warranty period. S&G Spa reserves the right to repair or replace components or materials at its option. The manufacturer will not be responsible for any statements or representations made in any form that go beyond, are broader than, or are inconsistent with any authorized literature or specifications furnished by S&G Spa.